This error message indicates that there is a problem resolving the hostname of the license manager machine. The license server's hostname must be resolvable for MATLAB to connect to it.
This article will provide information on:
- How to test the Hostname Resolution
- Ping Failed Possible Solutions
- Ping Successful Possible Solution
How to test the Hostname Resolution
Note: If you are working remotely and your organization requires a VPN, please ensure you are connected to the VPN, then attempt to start MATLAB before continuing.
To test the hostname, we need to use the ping application, which is a command line utility:
- On Windows 10, press the Windows key to invoke a global search, and then type in "cmd" to open Command Prompt.
- On Mac OS X, launch the application "Terminal.app," located in the /Applications/Utilities folder.
- On Linux distributions, launch Terminal.
After launching the command line interface, enter this command:
where <hostname> is the hostname of the license server as it appears on the SERVER line of your license file. The license file is named network.lic and is found under $MATLAB/licenses where $MATLAB is your root MATLAB installation directory.
If the output of the above command comes back as 'unreachable' or 'unresolvable', then proceed to the Ping Failed Possible Solutions below. If the ping is successful and you are still unable to connect, proceed to the Ping Successful Possible Solution below.
Ping Failed Possible Solutions
1) The best way to resolve the network connection issue is to contact your System Administrator.
2) Alternatively, if you are unable to resolve the hostname of the license server, but can ping the IP Address of the license server, you can replace hostname in the SERVER line of your local license with the IP Address of the license server. To do so:
- Navigate to $MATLAB/licenses on your machine.
- Open network.lic in a text editor e.g. Notepad, Notepad++
- In the SERVER line, the second item is the hostname. Replace this with the IP address.
- Save the file and launch MATLAB to test if MATLAB was able to connect to the license server.
NOTE: If your license server does not have a static IP, then this workaround will stop working when the DHCP lease is updated. You should contact your license administrator to try and resolve the issue with hostname resolution if your license server does not have a static IP.
Ping Successful Possible Solution
If MATLAB is still unable to connect to the license server even though you can ping it successfully, there may be one or more firewalls blocking the connection between the MATLAB client and the MATLAB license server. The network license manager communicates on two ports that must be opened through the firewall(s). If there is a firewall running, contact your System Administrator to open the necessary ports in the firewall.
For more information about the port the license manager uses, see the following Article:
For more information about checking your ports::