Training Policies and Procedures
How to Enroll
There are two ways to enroll in MathWorks training courses:
- Online: Choose the course you are interested in and select "Add to Cart"
- Phone: Call +61 (0)2 8669 4700
Please note: Your enrollment will be confirmed once payment is received.
You can use a credit card to place your order via the Web or by phone. You can also place your order by phone and then send payment via check or purchase order. We cannot confirm your registration until we receive your check or PO.
The course price does not include sales, use, excise, value-added, or other taxes. Any applicable taxes, duties, levies, assessments and governmental charges payable in connection with this purchase will be assessed on the order.
Please fax your purchase order to us at +61 (0)2 8669 4710.
If you are paying by check, please mail it to:
MathWorks Australia Pty Ltd
Level 6, Tower 2
475 Victoria Avenue
Chatswood NSW 2067
Attention: Customer Training
For security purposes, please do not send any credit card numbers, purchase order numbers, or any associated information through email. MathWorks will contact you by email to confirm your payment information.
Waiting Lists for Full Courses
If the course you are interested in is full, you can add yourself to the waiting list online or by calling us at +61 (0)2 8669 4700. We will add your name to the course waiting list and contact you if additional seats become available.
If you are an academic researcher or faculty member at an accredited university, you are entitled to our academic discount of 50% off the price of all public courses. Enrollment is limited for each course, so we encourage you to register early.
Cancellation and Return Policies
In-Person Classroom and Virtual Training
In-person classroom and virtual training course tuition is fully refundable if we receive written notification (via mail or email) of cancellation on or before 7 business days prior to the course. If you cancel less than 7 business days prior to the course, we will refund 75% of the course tuition fee. If you fail to show up to the course without providing prior written notice, you will be charged the full tuition. You may send a substitute in your place to avoid a fee.
If a training course cannot take place as scheduled due to circumstances beyond MathWorks reasonable control, you will receive a full refund for course fees that you have already paid.
If you cancel 1 day after purchase, we will refund 50% of the course tuition fee. If you cancel 2 days after purchase, you will be charged full tuition.
Restrictions for Recording Sessions and Sharing Logins
You may not capture photos, screenshots, video, or audio during a remote learning session (whether live or prerecorded). Training pricing is based on an individual participant and you may not share a login for others to use. We reserve the right to remove anyone who violates these policies from the training course without refund.
Feel free to send us your feedback on MathWorks training.
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