Frequently Asked Questions
General Information
Do I need to create an account to place an online order?
Yes. To place an online order you must create a MathWorks Account.
If you don’t have a MathWorks Account, you can create one now.
Do I have to pay sales tax on my order?
The laws differ from country to country and state to state. In most parts of the world, MathWorks is legally required to charge you a transaction tax—such as sales tax, VAT, or GST—and makes every attempt to assess all applicable taxes during the purchasing process. If we do not charge a transaction tax, you may still be liable to pay the tax yourself. Individuals are not tax-exempt and therefore will be charged tax.
What is the total cost of my order?
If an item is subject to sales tax in the country or state to which the order is shipped, your total cost will reflect the price of your ordered items, and the combined state and local taxes.
What is the MathWorks privacy policy?
See the Privacy Policy for details.
How does MathWorks ensure that my credit card transactions are secure?
The MathWorks online store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. MathWorks uses a PCI-compliant third-party vendor to securely process your order.
How do I download software from mathworks.com?
You will receive a confirmation email that contains the download link. You can also find the link in your MathWorks Account. If you have any issues with the download process, contact Customer Service.
Which office should I contact for my transaction?
- Japan - The MathWorks GK
- Korea - The MathWorks Korea LLC
- Netherlands - The MathWorks BV
- Spain - The MathWorks S.L
- Sweden - The MathWorks AB
- Switzerland - The MathWorks GmbH
- United Kingdom - The MathWorks Ltd.
- United States - The MathWorks Inc.
Return Policy
What is the MathWorks return policy?
Requests for returns must be made within 30 days of purchase. To request a return, contact Customer Support. Products purchased from sources other than MathWorks, such as a reseller or distributor, must be returned to the source from which they were purchased and are subject to that source’s return policies.