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2023 a version Crashes

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Deepak Joshi
Deepak Joshi on 13 Sep 2023
Answered: Andreas Goser on 14 Sep 2023
Hello,
I have two laptop on one i have 2023a Demo version installed (P71 Lenovo Laptop)
>> ver
-----------------------------------------------------------------------------------------------------
MATLAB Version: 9.14.0.2337262 (R2023a) Update 5
MATLAB License Number: DEMO
Operating System: Microsoft Windows 10 Pro Version 10.0 (Build 19045)
Java Version: Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
-----------------------------------------------------------------------------------------------------
MATLAB Version 9.14 (R2023a)
Simulink Version 10.7 (R2023a)
Fixed-Point Designer Version 7.6 (R2023a)
Signal Processing Toolbox Version 9.2 (R2023a)
On another (P15 Gen2 Laptop)
ver
-----------------------------------------------------------------------------------------------------
MATLAB Version: 9.14.0.2337262 (R2023a) Update 5
MATLAB License Number: 41169230
Operating System: unknown Version 10.0 (Build 19045)
Java Version: Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
-----------------------------------------------------------------------------------------------------
MATLAB Version 9.14 (R2023a)
Simulink Version 10.7 (R2023a)
Fixed-Point Designer Version 7.6 (R2023a)
Signal Processing Toolbox Version 9.2 (R2023a)
I am running same application on both PC but on the one which have my licensed Matlab it keep on crashing (crash dump attached).
Can you please help me, We are paying for a license and still it keep on crashing
  2 Comments
Matt J
Matt J on 13 Sep 2023
You should send the crash dump to Tech Support.
Deepak Joshi
Deepak Joshi on 13 Sep 2023
Thnaks Just raised this request

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Answers (1)

Andreas Goser
Andreas Goser on 14 Sep 2023
The crash dump points to "AndesEngineWin.dll" which seems to be nothing created by MathWorks. Thus, this request is probably well handled here in the community. Can you share what that DLL is? Is it in the same location ion both installations and also on the MATLAB path?

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