Why is the MathWorks installer not accepting my password on MacOS, shaking back and forth after I enter my credentials?

Question

MathWorks Support Team on 12 Aug 2022

0
Link

Direct link to this question

https://au.mathworks.com/matlabcentral/answers/1781685-why-is-the-mathworks-installer-not-accepting-my-password-on-macos-shaking-back-and-forth-after-i-en

Edited: MathWorks Support Team on 27 Jan 2023

I'm trying to type in my password for my MathWorks account on my Mac to install MathWorks Products, but the window doesn't accept my password and shakes back and forth after I enter it. It reads "MathWorksProductInstaller wants to make changes. Enter your password to allow this." How can I resolve this?

Sign in to answer this question.

Answer 1

MathWorks Support Team on 21 Feb 2023

0
Link

Direct link to this answer

https://au.mathworks.com/matlabcentral/answers/1781685-why-is-the-mathworks-installer-not-accepting-my-password-on-macos-shaking-back-and-forth-after-i-en#answer_1028835

The window you are seeing above is a MacOS security prompt. It is not asking for your MathWorks password. It is asking for your Mac's account password. MacOS requires this prompt to appear when installing certain programs, such as MATLAB. If you do not have administrative privileges on your Mac, then you will need to ask somebody who does to enter their credentials.