Silent installation give error "Unable to load product files."

I have downloaded matlab_R2023b_glnxa64.zip. I modified installer_input.txt. I am running silent installation on Linux:

install -inputFile my_installer_input.txt

I get the following error:

(Sep 19, 2023 15:31:39) Product Files Folder: /home/admin/matlab/archives

(Sep 19, 2023 15:31:39) License Agreement validation is successful.

(Sep 19, 2023 15:31:39) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2023b_glnxa64">MATLAB Answer</a>.

(Sep 19, 2023 15:31:39) Exiting with status -2

(Sep 19, 2023 15:31:39) End - Unsuccessful

[Daniil]

Go to ./archives and unzip everything in subfolders.

P.S. I don't know who wrote that log, but it ubolutely misleading...

Answer 1

[Sugandhi]

Hi,

I understand that you have downloaded ‘matlab_R2023b_glnxa64.zip’ and modified ‘installer_input.txt’. You are getting error when running silent installation on Linux.

The error message indicates that the installer is unable to locate the product files required for the installation. According to the error, the product files must be in the same folder as the input file. To resolve this issue, please ensure that the ‘matlab_R2023b_glnxa64.zip’ file is extracted in the same directory as the ‘my_installer_input.txt’ file. Once you have verified the location of the product files, try running the silent installation command again.

[Alin]

Hi ,

i got similar case

(Oct 04, 2023 04:24:21) Product Files Folder: /root/matlab/archives

(Oct 04, 2023 04:24:21) License Agreement validation is successful.

(Oct 04, 2023 04:24:21) Unable to load product files. Product files must be in the same folder as the input file

i have put the installer_input.txt on the folder where matlab_R2023b extracted but still give same error , also have tried to put inside /root/matlab/archives still got same error , do you have other advice ?

thank you

regards

[Help Desk]

In my case or pre R2023b I have never had the installer_input.txt file in the same dir as the setup program/app, as I use the ISO installer and I am not going to edit the ISO to have it in the same location. I also had this working with the R2023b_Update_1.iso . So something changed after that version.

Answer 2

[Kay Richter]

Same here!

Answer 3

[Help Desk]

I'm also getting that error on the ISO installer R2023b_Update_3_Windows.iso on Windows. It worked once with the slient install features but now it has that error or this to be exact:

(Nov 08, 2023 13:56:36) Session key: <some hash, removed just in case>

(Nov 08, 2023 13:56:37) Product Files Folder: M:\\archives

(Nov 08, 2023 13:56:37) Message Catalog product_installer:product_installer_resources was not loaded from the file. Please check file location, format or contents

The listing of the ISO mounted file is:

M:\>dir

Volume in drive M is matlabr2023b

Volume Serial Number is DE1A-DCB9

Directory of M:\

10/09/2023 01:01 PM <DIR> .

10/07/2023 05:12 PM <DIR> ..

10/09/2023 12:48 PM <DIR> archives

10/09/2023 01:01 PM <DIR> bin

10/09/2023 01:01 PM <DIR> cefclient

10/09/2023 01:01 PM <DIR> extern

10/09/2023 01:01 PM <DIR> help

08/01/2023 10:59 AM 9,105 installer_input.txt

08/23/2023 02:43 PM 83,330 license_agreement.txt

09/20/2023 12:26 PM 751,194 mathworks_installation_help.pdf

08/30/2023 12:06 AM 759,704 mathworks_installation_help_es.pdf

09/06/2023 10:07 AM 647,784 mathworks_installation_help_ja_JP.pdf

08/29/2023 09:23 PM 765,130 mathworks_installation_help_ko_KR.pdf

08/29/2023 09:23 PM 873,456 mathworks_installation_help_zh_CN.pdf

08/01/2023 10:58 AM 9,007 readme.txt

10/09/2023 01:01 PM <DIR> resources

08/01/2023 04:04 PM 517,480 setup.exe

10/09/2023 01:01 PM <DIR> ui

10/09/2023 01:01 PM 52,322,251 uninstall.zip

10/09/2023 01:01 PM <DIR> utils

10/09/2023 02:41 PM 32 version.txt

10/04/2023 01:35 PM 311 VersionInfo.xml

12 File(s) 56,738,784 bytes

10 Dir(s) 0 bytes free

M:\>

[Help Desk]

Additonal note, I can install using the ISO if I mount it on a shared drive, did not try on the same computer as I don't have enough room for the ISO an the installation of matlab. So it seems to be related to setup.exe and silent install process.