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Subscription Expires in 90 days

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Nicole on 2 Jan 2024
Commented: Nicole on 3 Jan 2024
I recieved an email today saying my subscription expires in 90 days. Do i need to renew? Is the license perpetual? If the subscription is just for help and technical assistance than I do not need the subscription. In my licenses section under my account I see perpetual at the top with my current designated computer license.

Answers (1)

the cyclist
the cyclist on 2 Jan 2024
Edited: the cyclist on 2 Jan 2024
The email you received should be explicit about what happens if you allow the subscription to lapse. For example, mine says
Renew your subscription before the Service End Date to ensure your team has uninterrupted access to:
  • The latest updates to your MATLAB and Simulink products – with releases twice a year
  • Technical support available in 10 languages via telephone, email, and the web
  • Online offerings such as MATLAB Online, MATLAB Drive, and MATLAB Mobile
  • Comprehensive license management and the ability to purchase add-on products
MATLAB should not stop working. As you say, the ability to run MATLAB is perpetual. But you may lose more than just technical support.
All that being said, for absolute certainty for your case, you should contact the sales team, using the link in the email you received.
  1 Comment
Nicole on 3 Jan 2024
Thank you, I will reach out to sales team in email.

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