How to restore lost files

Hey guys,

I have a question regarding my mathworks account. A year ago, I was using the online app for codes and saved them in the drive but upon logging in more recently, it seems my account has been reset and all my files have been lost for some reason. Can anyone explain why this is the case and how I could possibly recover my lost files, thanks.

Answer 1

[Piyush Kumar]

@Lionel,

As mentioned in the point 10 and 11 of FAQs of MATLAB Drive -

10. How do I recover files that I previously deleted from MATLAB Drive?

Files can be recovered from the Deleted Files area of MATLAB Drive online, so long as the files are there.

11. Why don’t I see files in the Deleted Files area after I delete them from MATLAB Drive?

Files in the Deleted Files area are removed automatically after 30 days. This may happen even sooner if you consume too much storage in the Deleted Files area.

In your case, it's been 1 year. So, I suggest you to contact Mathworks Technical Support.