Why do I get error 379 while attempting to activate or log in?

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During activation or log in of MATLAB, I receive the error 379 "No licenses were found"

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 14 Mar 2019
This error is caused due to the use of an incorrect Activation Key within the installer including:
1) If you are using an Activation Key then it may be invalid.
2) If you are using an Activation Key for a license that is LNU only.
This error can also occur if you are trying to log into an LNU prompt with an account that does not have an LNU license.
Please use the correct Activation Key in order to activate MATLAB.
  29 Comments

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More Answers (85)

dulal chakma
dulal chakma on 4 Oct 2019
i need activation key

Ramchandra Paudel
Ramchandra Paudel on 17 Aug 2019
I did not get the activation key. How to get the activation key.

Jusu Kamara
Jusu Kamara on 29 Aug 2019
Hello dear,
I cannot get access the matLab

om Kumar
om Kumar on 6 Sep 2019
I can not get access the matlab

Pawel Kurzydlo
Pawel Kurzydlo on 18 Oct 2019
Edited: Walter Roberson on 24 Dec 2019
I don't have an activation key but I have id number. I haven't been prompted to enter id. What should I do?
  • When prompted, sign in as pa.kurzydlo@gmail.com and select license id 6XXXXXXXX7
Select your license
  3 Comments
Walter Roberson
Walter Roberson on 27 Mar 2021
Sorry, my sources are a bit weak. Are you indicating that you would like to have a license? Have you purchased a license or obtained a license from a university?

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medo ahmed
medo ahmed on 17 Jan 2020
I DON T HAVE AVTIVATION KEY

ranishma pavithran
ranishma pavithran on 22 Jan 2020
no license found

Shubham Rajput
Shubham Rajput on 23 Jan 2020
why i am getting 379 error

Aldo D'Amico
Aldo D'Amico on 29 Jan 2020
hola.tengo matlab r2012a y me pide una activation key.tenia entendido que este software era gratuito
  1 Comment
Walter Roberson
Walter Roberson on 16 Feb 2020
In R2012a, serial numbers were still used instead of Activation Keys. You should contact Mathworks Support if you need assistance in finding your serial number.

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Sumair Ahmed
Sumair Ahmed on 7 Feb 2020
i dont have key

alan javier sanabria garcía
como diseño mi clave
  1 Comment
Walter Roberson
Walter Roberson on 24 Feb 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Yelin Yigitoglu
Yelin Yigitoglu on 25 Feb 2020
okay I dont know

Seetsa Mokoma
Seetsa Mokoma on 5 Mar 2020
i don,t know
  1 Comment
Walter Roberson
Walter Roberson on 5 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Sarah Ali
Sarah Ali on 6 Mar 2020
yes
  1 Comment
Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Sarah Ali
Sarah Ali on 6 Mar 2020
Me Sarah
  1 Comment
Walter Roberson
Walter Roberson on 6 Mar 2020
MATLAB Answers cannot provide a license. You need to contact Mathworks.

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ivonne patiño
ivonne patiño on 6 Mar 2020
no se
  1 Comment
Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Ahmed Ghanim Glayl
Ahmed Ghanim Glayl on 7 Mar 2020
please i need the key for active
  1 Comment
Walter Roberson
Walter Roberson on 7 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.
Note: There are no free licenses for MATLAB, except for winning a contest or writing a book about MATLAB.

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FAKHER UL DIN
FAKHER UL DIN on 18 Mar 2020
how to get the activation key for my Matlab
  1 Comment
Walter Roberson
Walter Roberson on 18 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Noura Ahmed
Noura Ahmed on 22 Mar 2020
where we get activation key
  1 Comment
Walter Roberson
Walter Roberson on 22 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Gayani Siriwardana
Gayani Siriwardana on 31 Mar 2020
why i am getting 379 error

Ulziiburen Sergelen
Ulziiburen Sergelen on 3 Apr 2020
hi, how do enter? I don't know
what is it licence and activite key?
  1 Comment
Walter Roberson
Walter Roberson on 4 Apr 2020
When you have an individual MATLAB license associated with your MATLAB Central account, then when you go through installation, you will be prompted for your MATLAB Central account username and password. When you supply those, then the installation procedure will connect to Mathworks and find a list of license numbers associated with your account, and will ask you which one of those to use.
For information about linking an individual license or activation key to your account, see
If you have a student license then instead of a license number, there might be an activation key associated with your account. An activation key is a list of 20 (I think it is) letters and numbers, that you have to type in in order to authenticate your access.
If you installing to an offline system, then you might need a File Installation Key instead. Those are a bit more complicated to retrieve; https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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guillermo supelano carvajal
Edited: Walter Roberson on 10 Apr 2020
no logro activar el producto me suministraron trial number 7xxxxxxxx y

amin safari
amin safari on 15 Apr 2020
matlab give error 379
  1 Comment
Walter Roberson
Walter Roberson on 15 Apr 2020
Please contact Mathworks Support for installation assistance. The volunteers who answer questions here do not have access to the license database.

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daniela tsanova
daniela tsanova on 23 Apr 2020
получавам грешка 379 при влизане

Gerardo Hernandez
Gerardo Hernandez on 3 Jun 2020
can you help me, i would like to learn MATLAB
  1 Comment
Walter Roberson
Walter Roberson on 3 Jun 2020
The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.

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Willie J Williamson
Willie J Williamson on 10 Jun 2020
how do I activate my license

Willie J Williamson
Willie J Williamson on 10 Jun 2020
error 379

Cesat Torres
Cesat Torres on 14 Jun 2020
help of error 379

md sharif
md sharif on 2 Oct 2020
Error 379: Invalid Activation Key (379). For help resolving this issue, see this
  1 Comment
Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#comment_811754

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Cesar Arca Martinez
Cesar Arca Martinez on 11 Oct 2020
I need the activation key - my email is carcam@ucvvirtual.edu.pe
  1 Comment
Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Diana Nushrah Diana Nushrah
I need a activation key - my email is diananushrah99@gmail.com
  1 Comment
Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Miguel corona palacios
Miguel corona palacios on 1 Nov 2020
i need a activacion key, please, my email is miguel.corona2859@alumnos.udg.mx
  1 Comment
Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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SHAMSUL ALAM
SHAMSUL ALAM on 4 Nov 2020
I need a activation key, email: shamsulsohag@gmail.com
  3 Comments
Walter Roberson
Walter Roberson on 14 Nov 2020
I do not have any activation keys to give out. Almost none of the volunteers who answer questions here have activation keys to give out -- even the volunteers who happen to be Mathworks employees mostly do not work with the license department.
About three years from now or so, Mathworks Support will read your posting, and will reply to you that you should contact Mathworks Support for free installation assistance.
If you do not want to wait about 3 years for Mathworks to tell you to contact Support, then I recommend that you read https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license and contact the person who purchased the license on your behalf, or contact Mathworks support yourself if you are the person who made the purchase.

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NGARE AGUID ADOUM
NGARE AGUID ADOUM on 16 Nov 2020
je ne pas recu ma licence pour l'installaton
  1 Comment
Walter Roberson
Walter Roberson on 20 Nov 2020
The volunteers who answer questions here do not have access to the licensing database.
If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.
If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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southiphavanh thavone
southiphavanh thavone on 23 Nov 2020
help of error 379🙏🏻
my email: jithavone99@gmail.com
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Martin Rodriguez
Martin Rodriguez on 23 Nov 2020
Cordial saludo necesito una clave de activacion, por favor, mi correo es mrodriguezg1@unadvirtual.edu.co
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Adriana Febre Villa
Adriana Febre Villa on 23 Nov 2020
I need the activation key - my email is afebrevi11@ucvvirtual.edu.pe
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Othman Aden
Othman Aden on 13 Dec 2020
Activation Key
  5 Comments
Walter Roberson
Walter Roberson on 25 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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RATHIKRINDA YEDUKONDALU
RATHIKRINDA YEDUKONDALU on 27 Dec 2020
activation code
  2 Comments
Walter Roberson
Walter Roberson on 27 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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SHAMSUL ALAM
SHAMSUL ALAM on 2 Jan 2021
thanks

sakthi v
sakthi v on 5 Jan 2021
i need activation code
  3 Comments
Walter Roberson
Walter Roberson on 5 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Vasileios Koulountzos
Vasileios Koulountzos on 10 Jan 2021
ACTIVATION KEY
  1 Comment
Walter Roberson
Walter Roberson on 10 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Ghizlane Kacemy
Ghizlane Kacemy on 24 Jan 2021
Why do I get error 379 while attempting to activate or log in?
  1 Comment
Walter Roberson
Walter Roberson on 24 Jan 2021