help browser fails to navigate the hyperlink to msword doc bookmark

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I've booked marked a spot in my backGround.doc, so link is like \\\file\....\ backGround.doc#myBookMark
I've added a link to my helpDoc.html to this bookmark.
In MSWord with the helpDoc.html open, a ctrl-click opens backGround.doc and takes me to the the bookmark. So far, good.
In my simulink diagram, my mask documentation points to helpDoc.html.
When I select 'help' from the mask gui, helpDoc.html opens fine. (So we're not accessing helpDoc.html using the matlab help browser).
When I click on the link to backGround.doc#myBookMark backGround.doc opens, but the document does not navigate to #myBookMark.
Any ideas. This is on R2017a. Haven't tried other versions.
Thanks

Answers (1)

checker
checker on 19 Dec 2019
I'll bump this as I really need an answer.
Thanks,
Chris

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